Lecture 5.3 TRANSCRIPT Service recovery

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Creators:	Dr Julie Roberts
Copyright holder:	Copyright © Glasgow Caledonian University
Viewing permissions:	University
Courses:	Operations Management M3N222491 20/21
Depositing User:	Dr Julie Roberts
Date Deposited:	13 Nov 2020 11:25
Last Modified:	13 Nov 2020 11:36
URI:	https://edshare.gcu.ac.uk/id/eprint/7517

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